- Our satisfaction guarantee return policy lasts 30 days from the date your purchase is received. If 30 days have gone by since your received purchase, unfortunately we can’t offer you a refund or exchange.
- To be eligible for a return, your item must be in working condition.
- Special orders from the manufacturer, Custom ashtrays, floor machines and extraction machines, Unless there's shipping damaged reported with-in 2 business days of delivery.
- Gift cards, Some health and personal care items.
- To complete your return, we require a receipt or proof of purchase.
- Please do not send your purchase back to the manufacturer.
- There are certain situations where only partial refunds are granted:
- Damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
- We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or Missing Refunds (if applicable)
- If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank.
- There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale Items (if applicable)
- Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Sales@speedysweep.com and send your item to: SPEEDY SWEEP Janitorial Equipment Supply 8414 W. Farm Rd. Las Vegas, NV 89131 Suite 180 #319
- If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
- If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
- Return product to: SPEEDY SWEEP Janitorial Equipment Supply 8414 W. Farm Rd. Las Vegas, NV 89131 Suite 180 #319
- You will be responsible for paying for your own shipping costs for returning your item, Unless the item was damaged during shipping. Shipping costs are non-refundable because we ship free.
- If your eligible to receive a refund and we provide the return label, the cost of return shipping will be deducted from your refund.
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
- If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.